ITIL 4 Foundation Practice Exam

Which of the following is an example of a system?

1. A team of individuals working on a project

2. A fundraising initiative for a charity

3. An organization's IT infrastructure

4. A single product being sold

The correct answer is: An organization's IT infrastructure

The correct choice is an organization's IT infrastructure because it embodies the characteristics of a system by comprising interrelated components that work together to achieve a specific purpose. In this context, IT infrastructure includes hardware, software, network resources, and services required for the operation and management of an enterprise IT environment. A system is typically defined as a set of elements that interact to produce a collective outcome. The organization’s IT infrastructure serves multiple functions such as storing, processing, and managing information, which is essential for business operations and service delivery. This interconnected and cohesive structure ensures that various IT services can be delivered effectively and efficiently, making it a prime example of a system. In contrast, a team of individuals working on a project, a fundraising initiative for a charity, and a single product being sold, while they may involve organized efforts and interactions, do not exemplify systems in the same comprehensive way. They are more focused on specific tasks or goals rather than being a cohesive set of components destined to function collectively towards a broader objective. Understanding this distinction is key to grasping foundational ITIL concepts, which emphasize the importance of systems and processes in service management.