ITIL 4 Foundation Practice Exam

Which of the following best describes the objective of a successful management system?

1. To oversee all service requests

2. To establish policies and enable objective achievement

3. To maintain current service levels

4. To expedite service delivery

The correct answer is: To establish policies and enable objective achievement

The objective of a successful management system is best described as establishing policies and enabling the achievement of objectives. This definition captures the essence of what a management system should perform. It highlights the importance of creating frameworks and guidelines that are aligned with the organization's goals, allowing for structured processes that lead to effective decision-making and coordinated efforts across various functions. By establishing clear policies, organizations can ensure that every component of their operations—whether it’s service delivery, resource management, or customer interactions—works towards defined objectives. This alignment is crucial for achieving not just operational efficiency but also strategic goals, ensuring that all team members understand their roles in contributing to overall success. In contrast, overseeing service requests, maintaining current service levels, or expediting service delivery may represent specific functions within a management system but do not encompass the broader aim of guiding the organization's strategic direction and facilitating a comprehensive approach to achieving all desired outcomes.