ITIL 4 Foundation Practice Exam

Which factor is NOT considered an influencing factor on partners and suppliers?

1. Strategic focus

2. Corporate culture

3. Resource adequacy

4. Subject matter expertise

The correct answer is: Resource adequacy

The correct answer is resource adequacy because it refers specifically to the availability and capability of resources that an organization possesses. While resource adequacy is certainly important for the internal functioning of an organization and its ability to deliver services, it does not directly influence the dynamics with partners and suppliers in the same way that the other factors do. Strategic focus relates to how partners and suppliers align with the broader goals and objectives of the organization, which can significantly impact collaboration. Corporate culture shapes the working relationship between organizations and their partners, affecting communication, teamwork, and overall partnership effectiveness. Subject matter expertise of partners and suppliers can determine the quality and reliability of the services or products they deliver, which is critical for maintaining a successful partnership. Therefore, while resource adequacy is essential for an organization, it is not an influencing factor specifically on partners and suppliers in the context of the collaborative dynamics and relationships formed between these parties.