ITIL 4 Foundation Practice Exam

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What type of change requires a rapid response and implementation?

Normal change
Standard change
Emergency change
Scheduled change

The correct answer is: Emergency change

The type of change that requires a rapid response and implementation is an emergency change. This kind of change typically arises from an unexpected incident that causes a significant disruption or potential harm to an organization's services or operations. It needs to be implemented quickly to restore normal functioning and mitigate any negative impacts. Emergency changes are often subject to an expedited approval process to facilitate swift action, as delaying could lead to severe consequences. Normal changes, on the other hand, follow a structured and planned approach, requiring assessment and approval through a change management process. Standard changes are pre-approved changes that are low risk and do not need further assessment each time they are implemented, and scheduled changes are planned in advance, allowing for sufficient time to prepare and communicate. These types of changes do not have the urgency that characterizes emergency changes.