ITIL 4 Foundation Practice Exam

What is the objective of the capacity and performance management practice?

1. To perform capacity assessments

2. To ensure services meet expected performance levels

3. To minimize costs in service delivery

4. To enhance customer satisfaction

The correct answer is: To ensure services meet expected performance levels

The objective of the capacity and performance management practice is fundamentally to ensure that services meet expected performance levels. This practice involves understanding the performance of services and making certain that both current and future capacity needs are met. By monitoring and managing performance metrics, organizations can ensure that services function efficiently, are scalable, and can cope with the demands placed on them, particularly during peak times or as business requirements evolve. Additionally, this practice aims not only to monitor existing performance but also to predict future performance needs based on trends and usage patterns. This proactive approach helps in optimizing resources, improving system reliability, and ultimately ensuring that customers receive consistent, high-quality services. By focusing on these performance levels, organizations can maintain stability and efficiency within their service delivery, which aligns directly with the core focus of capacity and performance management.