ITIL 4 Foundation Practice Exam

What is a significant benefit of effective change management?

1. Decreased service costs

2. Improved service reliability

3. More complex processes

4. Reduced compliance risks

The correct answer is: Improved service reliability

The significant benefit of effective change management lies in its ability to improve service reliability. Change management provides a structured approach to planning, assessing, and implementing changes to IT services and related resources. By ensuring that changes are necessary, well-documented, evaluated for risks, and executed in a controlled manner, organizations can minimize disruptions to service delivery. This effective management of changes helps prevent service outages, reduces potential end-user impact, and enhances the overall stability of IT services. As a result, customers experience a more consistent and reliable set of services, contributing to higher user satisfaction and trust in the IT environment. While other choices reference benefits related to cost and compliance, they do not capture the core purpose of change management as directly as the enhancement of service reliability. This reliability is a fundamental element that supports an organization's ability to meet its service delivery commitments effectively.