ITIL 4 Foundation Practice Exam

What does 'live' refer to in ITIL terminology?

1. A service that is still in development

2. A configuration item in the testing phase

3. A service operating in the live environment

4. A document that is under review

The correct answer is: A service operating in the live environment

In ITIL terminology, 'live' specifically refers to a service that is operating in the live environment, meaning it is fully deployed and available for use by its end-users. This state indicates that the service has successfully passed all necessary development and testing phases, ensuring that it meets the predefined requirements and specifications. When a service is live, it is actively providing value to customers and is part of the organization’s service portfolio. This concept is crucial for understanding how ITIL practices guide the management of services throughout their lifecycle, including aspects like service transition and operation. Recognizing the importance of a live service helps organizations monitor performance, manage incidents and changes, and continuously improve the service based on user feedback and operational data.