ITIL 4 Foundation Practice Exam

Question: 1 / 800

What is a characteristic of systems thinking?

An analysis limited to the parts of a process

A disregard for external factors influencing the system

An emphasis on the relationships and interactions between parts

A characteristic of systems thinking is its emphasis on the relationships and interactions between parts. This approach recognizes that a system is more than just a collection of individual components; it involves understanding how these components work together and affect one another. By focusing on the connections and dynamics within a system, systems thinking enables a more holistic view that can lead to better problem-solving and decision-making.

This perspective helps identify how changes in one part of the system can impact other parts and the system as a whole, promoting the idea that addressing problems at their roots often requires looking beyond isolated issues to the broader context in which they exist. Systems thinking ultimately fosters a more integrated and comprehensive approach to understanding complexity in organizations and processes.

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A focus on past performance rather than future potential

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