ITIL 4 Foundation Practice Exam

Question: 1 / 800

Who is considered an internal customer?

A customer from a different organization

A customer who works within the same organization as the service provider

An internal customer is defined as someone who interacts with a service provider within the same organization. This relationship emphasizes the importance of collaboration and support among different departments or teams in ensuring that services are delivered effectively and efficiently. Internal customers may rely on services provided by other internal teams to fulfill their functions or achieve their objectives.

Understanding internal customers is crucial because their feedback can drive improvements in service delivery, enhance organizational processes, and ensure that the services meet the needs of those who are directly involved in the company's operations. This perspective acknowledges that service quality is essential not just for external customers but also for those working internally, as their experiences directly impact overall productivity and employee satisfaction.

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A supplier providing external services

A member of the general public using services

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